Replacing 400 status calls a day with a customer visibility portal
A national third-party logistics provider was losing bids over visibility capability and burning customer service capacity on status requests. We built a shipment tracking platform on top of their existing TMS.
- Inbound status calls within four months
- -62%Inbound status calls within four months
- Enterprise bids advanced past the visibility requirement
- 9 of 11Enterprise bids advanced past the visibility requirement