Question 1

How do engagements typically start?

Accepted Answer

With a 30-minute call to understand what you are trying to achieve. If it looks like a fit, we propose a scoped first step — usually an assessment, audit or discovery phase — with a fixed price and a defined deliverable. You are not committing to a long program to find out whether we are useful.

Question 2

What size company do you work with?

Accepted Answer

Most clients are between $5M and $250M in revenue, plus funded startups building a first product. Below that, our rates often are not the best use of a small budget and we will tell you so. Above that, we typically work with a division or function rather than an entire enterprise.

Question 3

Do you work with clients outside your local area?

Accepted Answer

Yes. We deliver into all 50 states and work remotely by default, traveling for kickoffs, workshops and major milestones. Our operations are US-based, which matters for clients with data residency or contractual staffing requirements.

Question 4

Can you work alongside our internal team?

Accepted Answer

Frequently, and it is often the best structure. We embed in your tooling and process, pair deliberately with your engineers or marketers, and design the engagement so capability stays behind when we finish.

Question 5

What if we already have an agency?

Accepted Answer

Many clients keep existing vendors for specific channels while we handle others. We are direct about where an existing partner is performing well, and equally direct where the data says otherwise.

Question 6

How do you price?

Accepted Answer

Fixed price for scoped projects, monthly retainers for continuous work. We do not bill hourly — it makes budgets unpredictable and rewards inefficiency. Assessments and audits are always fixed price so you know the cost of finding out.

Question 7

What does a typical engagement cost?

Accepted Answer

Audits and assessments generally run in the low five figures. Project builds range from the mid five figures to high six figures. Retainers typically start around $6,000 monthly. We give you a real number after the first conversation rather than a range on a pricing page.

Question 8

Do you require long contracts?

Accepted Answer

Project work runs to its scope. Retainers usually carry a three or six-month initial term — long enough for the work to produce results — then continue month to month with 30 days' notice.

Question 9

Who owns the work?

Accepted Answer

You do, entirely. Source code, infrastructure, design files, ad accounts, analytics and documentation are in your name from the start. We do not retain rights or hold accounts hostage.

Question 10

What happens if we want to stop?

Accepted Answer

We hand over everything, document the state of play and support the transition. We would rather end well and be recommended than make leaving difficult.

Question 11

Who actually does the work?

Accepted Answer

The people you meet during the pitch. We do not sell with principals and deliver with juniors — every engagement has named senior people accountable for it, and you will know who they are.

Question 12

How do you handle scope changes?

Accepted Answer

Changes are expected and handled explicitly: we tell you the cost and schedule impact before proceeding, and you decide. Nothing appears on an invoice that was not agreed in advance.

Question 13

What if the project does not deliver the expected result?

Accepted Answer

We baseline before starting so this is measurable rather than debatable. If the result falls short we say so, explain what we learned and recommend what to do — which occasionally means recommending you stop.

Question 14

Do you sign NDAs, MSAs and security agreements?

Accepted Answer

Yes — NDAs, MSAs, BAAs, DPAs and vendor security questionnaires as required. We carry professional liability and cyber insurance and can provide certificates on request.

Question 15

How do you use AI in your own delivery?

Accepted Answer

Extensively, for research, drafting, code assistance and analysis — with a named human accountable for everything that ships. We do not deliver unreviewed AI output, and we do not put client data into tools whose terms permit training.

Questions we would want answered

Working together

Cost and contracts

Delivery and quality

The terms, in plain language

Terms a vendor will use that you are entitled to have explained

Still have a question?