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SaaS & Technology · 2025

Building an organic channel that outgrew paid in nine months

A vertical SaaS company was acquiring almost entirely through paid channels with a payback period their board had flagged. We built the organic and product-led motion alongside it.
Client
Series B vertical SaaS
Duration
9 months
Services
4 practices involved

Placeholder content. These engagement details illustrate structure and formatting. They are not reported client results and will be replaced with verified client stories before this site goes live.

Results

Share of qualified pipeline from organic
5% → 34%Share of qualified pipeline from organic
Blended customer acquisition cost
-31%Blended customer acquisition cost
Organic sessions with commercial intent
3.4×Organic sessions with commercial intent
For organic to exceed paid in sourced pipeline
9 monthsFor organic to exceed paid in sourced pipeline

The challenge

What was actually going wrong

The company had grown to eight figures in ARR almost entirely through paid search and outbound. Blended acquisition cost had risen for six consecutive quarters as competitors bid up the same terms, and payback had extended past the point the board considered acceptable.

Organic contributed under 5% of pipeline. The blog published regularly on broad industry topics that attracted traffic with no purchase intent, while the comparison and evaluation queries their buyers actually searched were dominated by review sites and two competitors.

Attribution was unreliable enough that nobody could confidently say which channels produced revenue, which made every budget conversation an argument rather than a decision.

Our approach

How we worked the problem

  1. 01

    Fix measurement first

    We rebuilt tracking with server-side tagging and CRM integration so campaign, content and channel performance could be measured through to closed revenue rather than to form fill.

  2. 02

    Start at the bottom of the funnel

    Comparison, alternatives and pricing content was published first. It has the smallest volume and the highest intent, and it produced pipeline within the first quarter, which funded patience for the rest.

  3. 03

    Build from sales conversations

    We analyzed call recordings for the objections and questions that actually decided deals, then built content around them. That material also became sales enablement.

  4. 04

    Clear the technical debt

    The marketing site rendered client-side and was indexed inconsistently. Moving to server rendering with proper structure resolved a set of long-standing indexation problems.

  5. 05

    Refresh rather than only publish

    A structured refresh program on decaying pages recovered a substantial share of the total traffic gain at a fraction of the cost of new production.

The outcome

What changed afterward

Reducing dependence on paid acquisition was the strategic objective, and the shift in blended acquisition cost changed the company's efficiency profile ahead of their next raise.

The measurement work has had a durable secondary effect: budget allocation discussions are now settled with data rather than advocacy, which the leadership team cites as the more valuable outcome.

The content nobody wanted to write — comparisons, pricing, honest limitations — turned out to be the content that produced pipeline.
VP of MarketingSeries B vertical SaaS company

Keep exploring

Services used in this engagement

SEO Services

Compounding organic growth, measured in pipeline not rankings.

Analytics

Measurement you can act on and defend.

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Next step

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