Cutting lead response from 4 hours to 90 seconds
A regional brokerage was paying for portal leads and converting them poorly. The problem was not lead quality — it was that nobody responded quickly enough.
- Median first response time
- 4.1 hrs → 90 secMedian first response time
- Lead-to-appointment conversion
- 2.1×Lead-to-appointment conversion
- Leads receiving no response, from 19%
- 0%Leads receiving no response, from 19%
- Of inquiries now from organic, previously 4%
- 28%Of inquiries now from organic, previously 4%